Purpose This paper investigates the impact of complaint behaviour and service recovery satisfaction on consumer intentions to repurchase through Internet channels. Design/methodology/approach Using survey data from large consumer samples from 15 European countries, the authors classify consumers according …

In een internationale vergelijkende multiple-case studie is de interprofessionele samenwerking tussen het basisonderwijs en de buitenschoolse opvang onderzocht op vier locaties in vier Europese steden (Aarhus, Denemarken; Berlijn, Duitsland; Den Haag, Nederland en Stockholm, Zweden). Met behulp van sociale …

This report examines the possibilities of using a solar chimney in a highland tropical climate to promote thermal comfort, air‐quality and energy consumption. The study is carried out using modeling and simulation techniques and is conducted at the Federal University of Viçosa in Brazil. A model is …

Management summary The company Autobedrijf van der Wereld wants to communicate with their target group but they do not know how to do this properly. The company would like to have more customers and it also wants the customers to feel more involved with the company. Another problem they are facing, is …

International partnerships are a mechanism for supporting the academic development of occupational therapy and promoting cultural competence. This case study describes the factors that have helped to sustain a post-qualifying programme implemented by five higher education institutions in Denmark, the …

Transfer is an important factor within psychomotor therapy. Each psychomotor therapist will search for ways in which new behavior can be generalized within the daily life of a client. This investigative report describes a practical investigation in regards to satisfaction about the functionality of the …

Objectives: To present the results of the process evaluation of the PLAYgrounds program, using the RE-AIM framework. Design: This study provides information regarding Reach, Adoption, Implementation and Maintenance. Methods: The PLAYgrounds program promotes increasing levels of physical activity in 6–12 …

This paper explores the impact of the physical and social dimensions of the work environment on satisfaction and perceived productivity of knowledge workers in Dutch universities of applied sciences. The approach took the form of a literature review, multiple case study of six research centres using interviews …

Purpose This paper's aim is to determine whether shopping facilities in a waiting area influence customer behaviour and whether these behaviours positively influence their satisfaction and related sales of the displayed products. Design/methodology/approach The approach used was a field experiment. At …

With changing retirement ages and an aging workforce, interest is growing on the potential contribution of relevant bundles of HR practices in eliciting well-being and performance among aging workers. Drawing on theories on lifespan development and self-regulation, we distinguished two bundles of HR …