Friday 27th October 2018 the official kick-off event unfolded at Inholland University of Applied Sciences in Delft. Participants from numerous companies and research establishments congregated to make new acquaintances and share their ideas. The dean of Inholland Delft, Gerard van Oosten, gave a welcoming …

In this paper we explain why Axiomatic design has not been applied in large system of systems information technology architectures in health care organizations in the Netherlands. We have found in extensive case studies of IT systems that the Independence axiom could not be found in the existing Information …

Background In 2015, Amsterdam became part of the WHO Age Friendly City community, thereby accepting the responsibility to work towards a more age friendly Amsterdam. To study senior citizens’ needs and wishes concerning the age friendliness of their neighbourhood, the municipality asked the Amsterdam …

Martijn de Waal is a senior researcher at the lectorate of Play and Civic Media and a member of the Citizen Data Lab at the Amsterdam University of Applied Sciences. Het is the author of The City as Interface. How Digital Media Are Changing the City (2014), and the project leader of The Hackable City …

This paper presents (part of) an illustrated letter to Musa Katuramu (Uganda, *1916 / †1983), whose photographs I appropriated and present in a book. Appropriation is an important but problematic gesture. Through it I try to do justice to the social biographies of images I work with, and to make them …

Met toestemming overgenomen uit het tijdschrift Beter Begeleiden, 2016, november Video- of beeldcoaches zijn enthousiast over hun werkwijze. Maar bereiken ze echt meer dan intern begeleiders die zonder video begeleiden? Of is alleen de video zelf van doorslaggevende betekenis? Vanuit Saxion heeft het …

According to several authors, such as Bunner-Sperdin and Peters (2009), Ogorman (2010) and Hokkeling and Mar (2012), hospitality can be defined as an interpersonal exchange, in which the host wants to give the best experience, whereby the physical, spiritual, emotional and social well-being of the patient …

This report provides a conducted research on different attributes of the Leisure guest segment of the Hampshire Hotel Fitland in Leiden. The expectations and performances are measured in terms of 29 different attributes by a questionnaire, based on the customer satisfaction model of Akbaba . Furthermore, …

Introduction This report presents a conducted customer satisfaction research commissioned by Holiday Inn Leiden. The contractor wanted to know whether if the expectations of the Leisure-guests relate well on the final experiences. Holiday Inn Leiden was interested to conduct a research among the group …

This assessment was conducted in order to enhance the knowledge on ecosystem services for this unique environment as well as to provide the City of Gold Coast and other relevant authorities with information as to why this unique natural area should be managed and conserved, hence ensuring that future …