Background In 2015, Amsterdam became part of the WHO Age Friendly City community, thereby accepting the responsibility to work towards a more age friendly Amsterdam. To study senior citizens’ needs and wishes concerning the age friendliness of their neighbourhood, the municipality asked the Amsterdam …

This paper presents (part of) an illustrated letter to Musa Katuramu (Uganda, *1916 / †1983), whose photographs I appropriated and present in a book. Appropriation is an important but problematic gesture. Through it I try to do justice to the social biographies of images I work with, and to make them …

Met toestemming overgenomen uit het tijdschrift Beter Begeleiden, 2016, november Video- of beeldcoaches zijn enthousiast over hun werkwijze. Maar bereiken ze echt meer dan intern begeleiders die zonder video begeleiden? Of is alleen de video zelf van doorslaggevende betekenis? Vanuit Saxion heeft het …

According to several authors, such as Bunner-Sperdin and Peters (2009), Ogorman (2010) and Hokkeling and Mar (2012), hospitality can be defined as an interpersonal exchange, in which the host wants to give the best experience, whereby the physical, spiritual, emotional and social well-being of the patient …

The following bachelor thesis report gives an answer to the main research question, “How could Dutchstar B.V reach their potential customers allowing them to expand the business in the Greater London?” together with the derived sub-questions “What are the characteristics of London´s market?”, “Who are …

This report provides a conducted research on different attributes of the Leisure guest segment of the Hampshire Hotel Fitland in Leiden. The expectations and performances are measured in terms of 29 different attributes by a questionnaire, based on the customer satisfaction model of Akbaba . Furthermore, …

Introduction This report presents a conducted customer satisfaction research commissioned by Holiday Inn Leiden. The contractor wanted to know whether if the expectations of the Leisure-guests relate well on the final experiences. Holiday Inn Leiden was interested to conduct a research among the group …

The company Epomat and NHL Hogeschool are currently working on developing a new solar boat. This new boat will sail in the Top Class competition called “Dutch solar challenge”, a ranking dominated by highly specialized firms and universities. In order to get a better place in the competition, this solar …

This assessment was conducted in order to enhance the knowledge on ecosystem services for this unique environment as well as to provide the City of Gold Coast and other relevant authorities with information as to why this unique natural area should be managed and conserved, hence ensuring that future …

Zijn startgroepen effectief in het kleiner maken van (taal)achterstanden bij kinderen? Ja, blijkt uit onderzoek door de Universiteit Twente en Oberon. Met veel uren (12,5 per week), een pabo-geschoolde leerkracht, nadruk op opbrengstgericht werken, een doorgaande leerlijn en onder regie van de basisschool …