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De toekomst van Customer Experience

Harald Pol (Lid Lectoraat); Jacqueline Sant (Onderzoeker); Dies Weijschedé (Onderzoeker)

Aanleiding : Het vakgebied Customer Experience is de laatste jaren enorm in ontwikkeling. Organisaties zien de toegevoegde waarde van een positieve klantbeleving. Voor commerciële organisaties kan een positieve klantbeleving leiden tot meer tevreden klanten die loyaler zijn naar de organisatie, meer …

2022Economie & ManagementWorkingpaper

Toolkit MOVES

Di-Janne Barten (Onderzoeker); Tim van Eijl (Onderzoeker); Eveline van der Herberg (Onderzoeker); Thies van der Linde (Onderzoeker); Harald Pol (Onderzoeker); Matthijs Ganzevoort (Onderzoeker)

Een toolkit die je stap voor stap begeleidt bij het maken van een positioneringskeuze voor jouw beweegzorgpraktijk in de wijk? Ja, die bestaat! Lees hier het laatste nieuws, krijg een inkijkje in de toolkit, bestel de toolkit of lees handige tips over het gebruik van de tookit.

2022Recreatie, Beweging & Sport; …Andersoortig materiaal

Assessing Changes in Fear of Movement in Patients attending Cardiac Rehabilitation

ter Hoeve, Nienke; Keessen, Paul (Lectoraat Oefentherapie); den Uijl, Iris; Visser, Bart (Lectoraat Oefentherapie); Kraaijenhagen, Roderik A.; Sunamura, Madoka; Scholte op Reimer, Wilma J. M.; Latour, Corine H. M. (Lectoraat Geïntegreerde Complexe Zorg); Jørstad, Harald T.; van den Berg-Emons, Hendrika J. G.

Objectives: The primary objective was to determine the responsiveness of the Dutch version of the 13-item Tampa Scale for Kinesiophobia for cardiac patients (TSK-NL Heart). The secondary objective was to assess changes in kinesiophobia during cardiac rehabilitation. Methods: Kinesiophobia was measured …

2022AlgemeenArtikel

Weight management and determinants of weight change in patients with coronary artery disease

Tijssen, Arno; Snaterse, Marjolein (Lectoraat Geïntegreerde Complexe Zorg); Minneboo, Madelon; Lachman, Sangeeta; Scholte Op Reimer, Wilma; Peters, Ron J; Jørstad, Harald Thune

OBJECTIVE: To study the effects of a comprehensive secondary prevention programme on weight loss and to identify determinants of weight change in patients with coronary artery disease (CAD). METHODS: We performed a secondary analysis focusing on the subgroup of overweight CAD patients (BMI ≥27 kg/m2) …

2021-10AlgemeenArtikel

The influence of partners on successful lifestyle modification in patients with coronary artery disease

Verweij, Lotte; Jørstad, Harald T.; Minneboo, Madelon; ter Riet, Gerben; Peters, Ron J.G.; Scholte op Reimer, Wilma J.M.; Snaterse, Marjolein (Lectoraat Geïntegreerde Complexe Zorg)

Background: Marital status is associated with prognosis in patients with cardiovascular disease (CVD).However, the influence of partners on successful modification of lifestyle-related risk factors (LRFs) in secondaryCVD prevention is unclear. Therefore, we studied the association between the presence …

2021-06-01AlgemeenArtikel

A Research Pathway Model for evaluating the implementation of practice-based research

Wilke van Beest (Onderzoeker); Wouter P.C. Boon (Onderzoeker); Daan Andriessen (Lector); Harald Pol (Onderzoeker); Gerrita van der Veen (Lector); Ellen H. M. Moors (Onderzoeker)

This study explores the evaluation of research pathways of self-management health innovations from discovery to implementation in the context of practice-based research. The aim is to understand how a new process model for evaluating practice-based research provides insights into the implementation success …

2021GezondheidArtikel

Weight management and determinants of weight change in patients with coronary artery disease

Arno Tijssen (Onderzoeker); Marjolein Snaterse (Onderzoeker); Madelon Minneboo (Onderzoeker); Sangeeta Lachman (Onderzoeker); Wilma Scholte op Reimer (Onderzoeker); Ron J Peters (Onderzoeker); Harald Thune Jørstad (Onderzoeker)

Objective: To study the effects of a comprehensive secondary prevention programme on weight loss and to identify determinants of weight change in patients with coronary artery disease (CAD). Methods: We performed a secondary analysis focusing on the subgroup of overweight CAD patients (BMI ≥27 kg/m2) …

2021GezondheidArtikel

The influence of partners on successful lifestyle modification in patients with coronary artery disease

Lotte Verweij (Onderzoeker); Harald T Jørstad (Onderzoeker); Madelon Minneboo (Onderzoeker); Gerben ter Riet (Onderzoeker); Ron JG Peters (Onderzoeker); Wilma JM Scholte op Reimer (Onderzoeker); Marjolein Snaterse (Onderzoeker)

Background: Marital status is associated with prognosis in patients with cardiovascular disease (CVD). However, the influence of partners on successful modification of lifestyle-related risk factors (LRFs) in secondary CVD prevention is unclear. Therefore, we studied the association between the presence …

2021GezondheidArtikel

Bridging the gap from hospital discharge to cardiac rehabilitation using the intervention mapping approach (BRIDGE2CARE)

Keessen, P. (Lectoraat Oefentherapie); van Duijvenbode, I.C.D. (Lectoraat Oefentherapie); Latour, C.H.M. (Lectoraat Geïntegreerde Complexe Zorg); Kraaijenhagen, RA; Janssen, Veronica; Jørstad, Harald T; Scholte op Reimer, W.J.M.; Visser, B. (Urban Vitality (Fg/Fbsv))

Funding Acknowledgements Type of funding sources: Public Institution(s). Main funding source(s): Dutch Research Council INTRODUCTION Cardiac rehabilitation (CR) is the cornerstone of secondary prevention. After hospital discharge, patients have to wait for participation in CR while often feeling overwhelmed …

2021AlgemeenArtikel

Customer journey

Patricia Harris (Onderzoeker); Harald Pol (Onderzoeker); Gerrita van der Veen (Lector)

The focus of this chapter is the customer journey, a concept that has emerged from business practice and that now commands the attention of practitioners and academics alike. The customer journey is defined as the sum total of all customer interactions with a product, brand or organization across multiple …

2020-10-15Economie & ManagementBoekdeel

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