In 2004 Joke Hermes was appointed professor (lector in Dutch) at hogeschool Inholland (University of Applied Sciences). Since then she has researched media, culture and citizenship, currently with a focus on inclusion and the creative industries. She specialises in participative forms of audience research. …

We present our ongoing work on upgrading the Amsterdam Public Library's book database search capabilities. So far, users have had to input the exact book title and/or author name without any typos or misspellings in order to retrieve any results. This is in sharp contrast with the manner in which users …

The developments in city logistics are leading to an increasing number of smaller, time-sensitive deliveries. The parcel market has consistently grown over the past decade, with emerging business models such as ship-from-store (both B2C and B2B) and quick commerce. Moreover, companies are increasingly …

Purpose The concept of banking reputation has gained significant attention due to its relevance in the banking industry. A strong reputation has become crucial for a bank’s success, as it affects trust, credibility and stakeholders' perceptions. However, understanding and managing reputation in the banking …

This paper introduces a creative approach aimed at empowering desk-bound occupational groups to address the issue of physical inactivity at workplaces. The approach involves a gamified toolkit called Workplace Vitality Mapping (WVM) (see Figure 1) designed to encourage self-reflection in sedentary contexts …

Introduction: The new concept of ‘living well with dementia’ is currently gaining traction in practice, policy, and research. However, people with dementia and their carers’ own understanding of this concept has not received much scholarly attention. This is because empirical studies into living well …

NarcoView aims to improve finding narcotic waste dumpsites by utilizing a methodology that reduces reliance on current reporting methods. The project faces challenges in data- and main question is: How does the NarcoView project ensure secure handling of data used on the platform and customize …

In Germany, public transport organizations are mainly owned by public authorities. Procurement in Hamburg involves the buses and infrastructure instead of transport services. The procurement process for buses and infrastructure is performed by the transport companies. Such processes must meet German …

Emergency care (from ambulance to emergency room) is focused on somatic care: fixing the body. When a patient with mental dysregulation who experiences ‘disproportionate feelings like fear, anger, sadness or confusion, possibly with associated behaviours’ (Van de Glind et al. 2023) does not get appropriate …

The SUSTainable Artistic INnovation (SUSTAIN) project is a collaborative project between The Hague University of Applied Sciences and Avans University of Applied Sciences. The research was conducted by Jacco van Uden (professor Change Management) and Kim Caarls of The Hague University of Applied Sciences; …