Streekbox is an organisation in delivering fresh food meal kits, which is still a developing organisation. The brand value of Streekbox is: “we connect people with local and healthy products”. Within the organisation, there was no focus on the Customer Journey. The organisation wants to map its Customer …

In: Frank Gadinger, Martina Kopf, Ayşem Mert, and Christopher Smith (eds.). Political Storytelling: From Fact to Fiction (Global Dialogues 12) This essay presents a summary of important perspectives concerning the distinction between what counts as truth or fiction. As a source of …

Conversations about projects and project management are changing. Project Management researchers and practitioners are no longer only focused on the processes and practices, but increasingly looking for ‘some truths’ of project management (Morris, 2016) – truth that can be as likely found when considering …

Europeans live their lives at a time when certain collective expectations of how the world should function no longer seem to describe their experience of what actually happens. This bifurcation of experience and expectation is causing some severe symptoms of dislocation. Truth turns relative and his- …

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When patients die relatives and healthcare professionals may appreciate the quality of the dying phase differently, but comparisons are rare. In a cross-sectional study (June 2009–July 2012) the experiences of bereaved relatives, physicians, and nurses concerning the quality of dying in a large Dutch …

The South African Truth and Reconciliation Commission has been claimed to be one of the most important truth commissions. Moreover, it has been the first truth commission to use media extensively in its initiatives. The SATRC was created to address the atrocities caused by the apartheid, and furthermore, …

According to Johnson & Grandison (2007), failure to safeguard privacy of users of services provided by private and governmental organisations, leaves individuals with the risk of exposure to a number of undesirable effects of information processing. Loss of control over information about a person may …

Professional higher education is expected to educate large numbers of students to become innovative professionals within a time frame of three or four years. A mission impossible? Not necessarily, according to Henriëtta Joosten who is a philosopher as well as a teacher. She uses the experimental, liberating, …

Existing research on the recognition of Activities of Daily Living (ADL) from simple sensor networks assumes that only a single person is present in the home. In real life there will be situations where the inhabitant receives visits from family members or professional health care givers. In such cases …