This report shows the online customer journey of Hotel van Oranje. It finds that there are negative touch points with the younger generation and it is leading to customer dissatisfaction of the website. Key recommendations are:  A new responsive website for Hotel van Oranje  Monitoring the touchpoints …

Introduction This report presents a conducted customer satisfaction research commissioned by Holiday Inn Leiden. The contractor wanted to know whether if the expectations of the Leisure-guests relate well on the final experiences. Holiday Inn Leiden was interested to conduct a research among the group …

To graduate this year as a marketing professional each student has to complete a thesis about a relevant subject. Van der Valk Hotel Leiden, the mandator, requires a customer satisfaction survey to discover how satisfied their business guests are. Van der Valk Hotel Leiden is a beautiful and luxurious …

Dit interventieonderzoek naar de toepassing van peer-teaching in het onderwijs valt onder een paraplu-onderzoek over ‘thuiskunst’. Het onderzoek is uitgevoerd op het Haarlemmermeer Lyceum in Hoofddorp, een openbare middelbare school voor mavo, havo en vwo. Op dit moment zijn de beeldende vorming lessen …

This thesis report describes the research that is done concerning the feasibility of copying the AFAS Tennis Classics from the Netherlands to Curacao. The differences between the product factors of the AFAS Tennis Classics and a possible Curacao Tennis Classics is researched. Next to that, there is looked …

The expansion into a foreign market brings with it many considerations and problems. MrWork, a small company specialized in recruitment via Social Media, would like to enter the German vacancy market. This report describes and evaluates the current situation in the German vacancy market and gives a range …

De Belastingdienst heeft Eurail.com bestempeld als verzekeraar en de Pasverlies- en diefstaldekking (Loss and Theft Coverage hierna: LTC) als verzekeringsproduct. Samen met het groeiende aantal klachten is duidelijk geworden dat de LTC niet een verzekering is van het niveau waarvan Eurail.com wil dat …

The management problem describes the issues of the Missing Link with the app TimeTravel, Amsterdam Dam. The company use The Lean Canvas Business Model, but they did not follow the described steps by the author of the model. Therefore, some problems occur, and they might be a part of the research result. …

This report is the result of a study done at the Smithsonian Tropical Research Institute, Panama. It is part of a bachelor thesis of the Forest- and Nature Management – Tropical Forestry Program at Van Hall Larenstein University of Applied Sciences, The Netherlands. This study is the first in a series …

Tropical forest in Tabalong district South Kalimantan are under threat by external factors; one of the main threats to the forests are coal mining operations. Coal mining operations are temporary land use activities because of this mine rehabilitation is an important part of the mine development process.Mine …