Dit verslag betreft mijn afstudeerstage bij het IT bedrijf Macaw in Hoofddorp. Als ontwikkelaar heb ik gewerkt aan een chatbot applicatie binnen Microsoft Teams, een belangrijk samenwerkingsplatform binnen Macaw. Ik heb gewerkt aan het analyseren van het probleem, het inventariseren van de requirements …

Mogelijk investeren meer ondernemers in hun bedrijf dan tot nu toe bekend, omdat we onderschatten hoeveel er vanuit eigen middelen wordt gefinancierd. Er zijn 165.000 zzp’ers met een financieringsbehoefte ten opzichte van 118.000 mkb’ers. Dat blijkt uit schattingen van KVK en Hogeschool Utrecht uit het …

This introduction to the special issue makes the argument that, in order to understand journalistic production and consumption in an increasingly complex digital world, journalism studies must employ research designs that combine methods from different academic perspectives and disciplines. In particular, …

Currently, in a fast-growing electronic age, digital presence is becoming a necessity in order to maintain pace with the current technological evolution. In addition, increasing labor costs due to governmental regulations is challenging McDonalds’ scheme of providing low priced meals. Resorting to technology …

Much research has been conducted into the determinants of customer experience. However, these studies do not include relationship norms as a possible determinant of customer experience. Nevertheless, there are strong indications that the relationship norms used by a customer are an important factor in …

Customer-supplier relationships are becoming more digital. However, a personal approach still seems to be a key success factor in the service journey, creating an optimal customer experience. In this research, we investigated the effects of a personal communication approach on customer experience and …

HvA professionals bevinden zich in een unieke situatie als gevolg van de COVID19 uitbraak. De digitale en sociale transformatie die als het gevolg van die uitbraak in gang is gezet, heeft invloed op het professioneel handelen en het welzijn van HvA medewerkers. The Work Lab verricht hier de komende maanden …

In 2017, I introduced a new theoretical framework in Archival Science, that of the ‘Archive–as–Is’. This framework proposes a theoretical foundation for Enterprise Information Management (EIM) in World 2.0, the virtual, interactive, and hyper connected platform that is developing around us. This framework …

A considerable amount of literature has been published on Corporate Reputation, Branding and Brand Image. These studies are extensive and focus particularly on questionnaires and statistical analysis. Although extensive research has been carried out, no single study was found which attempted to predict …

Scrum is increasingly becoming an essential product development methodology for project education in modern curricula, however, individually assessing students that work in scrum projects as applied in the professional work field remains extremely challenging until date. In scrum, students team up in …