Introduction This report presents a conducted customer satisfaction research commissioned by Holiday Inn Leiden. The contractor wanted to know whether if the expectations of the Leisure-guests relate well on the final experiences. Holiday Inn Leiden was interested to conduct a research among the group …

Kasteel Oud-Poelgeest is an estate which consists of two different buildings, one of them is a castle and the other one is the coach house. It is a congress-hotel, with 15 meeting rooms and 45 hotel rooms. The director of Kasteel Oud-Poelgeest finds it really important to focus on the guest to see what …

The collapse of Enron in 2001 made policy makers developed some new addition to corporate governance regulations. According to OECD (2015) there are 5 principles of good corporate governance which are transparency, fairness, accountability, responsibility and independency. CEOs need to be accountable …

“How can AUP IT change their business model, from “project based” to “based on managed services”, to generate better results in the future?”. The managed services business model will uncover more opportunities in the future and ensures the business to stay relevant in the market. Innovation and differentiation …

E-grocery is a worldwide phenomenon and can provide companies new revenues and value-producing opportunities. It is becoming a race where companies strive to gain first-mover advantages. But e-grocery is also facing several challenges, which can be extended to Baltic market, due to the fact that the …

Insufficient evaluation of NUTS 2 regions of the European Union based on the GDP per capita in PPS as an indicator determining the accessibility to European Structural Funds has led to introduction a new eligibility criteria of NUTS 2 regions of the European Union with an emphasis on the regions of capital …

‘The clients you arrange affiliate campaigns for are the biggest telecom providers in the Netherlands. The campaigns are doing great, which results in steady sales. But it is not enough. What is the fun of working for clients whom already have a steady market, and whom are represented at every possible …

Bagels & Beans is a very popular franchise in the Netherlands with almost over 60 lunchrooms. It has a very simple and innovative concept. The managers of the five Bagels & Beans lunchrooms in The Hague where wondering why it has been a success since the beginning. The research question is: “What are …

Common seals (Phoca vitulina) are mostly seen from coastal temperate waters to the Polar Regions. High levels of toxic waste that affect the immune system, fisheries, and new outbreaks of viruses consist of the current threats to the seal populations. The Seal Rehabilitation and Research Centre (SRRC) …

In de hedendaagse praktijk wordt BIM (gebouw informatie model) weinig gebruikt voor het beheren van vastgoed. Ook woningcorporaties, die ongeveer één derde van de woningvoorraad in Nederland beheren, gebruiken nog geen BIM in het eigen beheerproces terwijl de beheerfase wel onderdeel is van het concept …