This report shows the online customer journey of Hotel van Oranje. It finds that there are negative touch points with the younger generation and it is leading to customer dissatisfaction of the website. Key recommendations are:  A new responsive website for Hotel van Oranje  Monitoring the touchpoints …

Voor het opslaan en ontsluiten van health data ten behoeve van onderzoek, is er een prototype dataplatform gebouwd om fitbit data te ontsluiten, te combineren met dagboekgegevens en te analyseren.

From the article: Abstract Business rules (BR’s) play a critical role in an organization’s daily activities. With the increased use of BR (solutions) and ever increasing change frequency of BR’s the interest in modifiability guidelines that address the manageability of BR’s has increased as well. A …

Over the last few decades, the industrial marketing literature and the business network literature have promoted a holistic approach to marketing and provided a framework for understanding interorganizational networks. However, our understanding of how interorganizational networks govern themselves when …

Art therapy is frequently prescribed for patients with eating disorders. Recent developments in the field have led to a renewed interest in evidence of the effectiveness of art therapy. This multicentre study examines whether patients evaluate art therapy to be effective in the treatment of an eating …

This paper presents a mixed methods study in which 77 students and 3 teachers took part, that investigated the practice of Learning by Design (LBD). The study is part of a series of studies, funded by the Netherlands Organisation for Scientific Research (NWO), that aims to improve student learning, teaching …

Full text met een HU Account Objective: To quantify diversity in components of self-management interventions and explore which components are associated with improvement in health-related quality of life (HRQoL) in patients with chronic heart failure (CHF), chronic obstructive pulmonary disease (COPD), …

This dissertation conducts a comprehensive study on the motives of the Government of The Netherlands for its support of the proposal by the European Commission for an Investment Court System (ICS) in the Transatlantic Trade and Investment Partnership (TTIP) agreement that is currently under negotiation …

Background: Brief interventions in primary healthcare are cost-effective in reducing drinking problems but poorly implemented in routine practice. Although evidence about implementing brief interventions is growing, knowledge is limited with regard to impact of initial role security and therapeutic commitment …