This report provides analysis, evaluation and recommendation of implementing WhatsApp as a customer service channel at Eurail.com. Methods of analysis and gathering data include extensive desk research, interviews and surveys. Results of the analyzed data show different perspectives and outcomes which …

This case study focuses on the experienced value, operative elements and tensions of the intervention Local support agency LFB. Supported by a coach and a training program people with mild intellectual disability (ID) are working as and being trained to be peer experts in the local community. This qualitative …

This dissertation explores whether the German news media framework that is constructed around the issue of trafficking in human beings (THB) is biased or framed in terms of gender. The past decade has seen major developments in efforts towards the eradication of THB on an international and national …

Victoria's Secret is the leading specialty retailer of lingerie and beauty products. This brand is dominating the world with body fashion, fragrances and cosmetics. In addition, Victoria’s Secret is also globally recognized for their supermodels and world-famous fashion shows. There are more than 1,000 …

The UNESCO Institute for Lifelong Learning (UIL), based in Hamburg, is one of six educational institutions of UNESCO. Expectations that more than 60% of the world’s population will live in cities by 2030 led to the initiation of the Global Network of Learning Cities (GNLC), defined as a virtual community. …

Over the past few years the terms 'fair trade', 'sustainable' and 'organic' have become more present in combination with tea products in the supermarkets. These terms are used for many different goals. Some suppliers actually try to provide the consumer with a product that has been produced following …

The surge of the interest in the migration-development nexus and the sheer "euphoria" about the potential positive impact of migration on development in origin countries, has also entered EU - level politics on migration. Yet it seems unbelievable that only about one decade ago the effects of migration …

This thesis focuses on the promotion of democracy by the European Union in Egypt with special regard to the differences before and after the so called 'Arab Spring'. More specific, the guiding question of this thesis is in what extent the EU's promotion of democracy in Egypt has changed after the Arab …

Educational programs in general have to be able to adequately adapt and implement changes when required. Generally, due to either changing demands from the working field or when the quality of the program needs to be amended, the study program needs to be further optimized. The central theme of this …

Roma are a transnational nomadic population. For centuries, they have traveled around the world due to persecutions or in search of economic prosperity. Roma are a heterogeneous minority. They are not one group. There are many different groups of Roma. Nowadays, an estimated 12 million Roma live in Europe …