From the article: Within the HU University of Applied Sciences (HU) the department HU Services (HUS) has not got enough insight in their IT Service Management processes to align them to the new Information System that is implemented to support the service management function. The problem that rises …

This paper presents a study of the relationship between business process management maturity and innovation in organizations. Data was collected with a questionnaire that was based on three theoretical models namely a BPM maturity model, and adoption of innovations model and the innovation values chain. …

Het wel of niet slagen van ICT-projecten, is mede afhankelijk van het goed definiëren van requirements. Des te beter deze requirements worden vastgesteld en afgestemd, des te hoger de kans is dat ICT-projecten daadwerkelijk opleveren wat gewenst is door de eindgebruikers en andere stakeholders. Niet-functionele …

The complexity of Information Technology (IT) is increasing; so are customer expectations. Consequently it is not easy for especially small and medium enterprises (SMEs) to keep track of all IT-developments, let alone leverage them in business operations with the aim to satisfy increasingly demanding …

All organizations collaborate with other organizations, either in a supplier/customer relationship or as business partners. Business partners try to complement each other in a way that allows both to benefit from the collaboration. In order to be able to collaborate, specific information and knowledge …

Author supplied: Within the Netherlands the interest for sustainability is slowly growing. However, most organizations are still lagging behind in implementing sustainability as part of their strategy and in developing performance indicators to track their progress; not only in profit organizations …

Vorig jaar op 21 april 2013 kwam RTL Nieuws met het volgende bericht: “Grootschalige fraude Bulgaren met toeslagen”. Wat was er aan de hand? In Rotterdam bleken Bulgaren zich in te schrijven met een identiteitsbewijs en een vals huurcontract bij het loket burgerzaken, op basis waarvan ze meteen een Burgerservicenummer …

In the dynamic environment of increasing regulations, increasing patient demand, decentralization of budgets and enforcement of efficiency, small sized healthcare institutions in the Netherlands are having a difficult time. Although these service providers are usually capable of flexibly delivering healthcare, …