To graduate this year as a marketing professional each student has to complete a thesis about a relevant subject. Van der Valk Hotel Leiden, the mandator, requires a customer satisfaction survey to discover how satisfied their business guests are. Van der Valk Hotel Leiden is a beautiful and luxurious …

Kasteel Oud-Poelgeest is an estate which consists of two different buildings, one of them is a castle and the other one is the coach house. It is a congress-hotel, with 15 meeting rooms and 45 hotel rooms. The director of Kasteel Oud-Poelgeest finds it really important to focus on the guest to see what …

BackgroundWorldwide healthcare systems insist a patient centred, integrated, approach, which improves clinical outcomes, quality of life, patient satisfaction, effectiveness, and efficiency. In the Netherlands, Integrated care (IC) centres arise, but literature does not attend Facility Managements (FM) …

This thesis seeks to discover how personal leadership education functions in the Netherlands and to suggest recommendations for its improvement. To this end, personal leadership courses and students’ attitudes towards those courses at six higher education institutions were researched. Personal leadership …

This document contains the marketing plan for HealthCity The Hague. HealthCity The Hague is a premium fitness club in The Hague that offers many extra facilities to its members, such as child care, personal training, a swimming pool, and sauna facilities. The marketing plan is aimed at meeting the company’s …

The purpose of this thesis is to verify the viability of chia as a high value crop for small-scale farmers in the remote areas of Lempira, providing recommendations to the problem owners and chain actors in the country.

Due to improved zoo practices, longevity in zoo animals has increased. In comparison to the wild, many species become much older in captivity. Senescence follows a different path in each species and is therefore hard to generalize towards other species. Insights into the process of senescence in animals …

In this study the effect of the social skills training ‘i am i’ was measured with a pre- and post-test. There were five participants, with an age between 10 and 12 years. The social skills training consists of nine meetings, one meeting every week. Social skills are an important issue on elementary school …

In this research, the effect on the quality of life of people older than 80, who participated in psychomotor therapy (PMT) and mainly the (re)discovering of their qualities, is measured. Within this research, literature study has been carried out to clarify the concepts and to make the concepts understandable. A …

Over the past two decades, leaders in the global economic broadcasting system have encouraged the liberalisation of the free market in hope that channels would spread the content of local shows to the rest of the world (European Commission). In recent years, however, awareness of the detriments of internet …