The Travel and Tourism industry is one of the fastest-growing industries in the world and with a service economy moving to an experience economy, sustaining Guest Satisfaction and possessing a competitive advantage is crucial for organisations. The Park Plaza Westminster Bridge London is facing the problem …

This research contains the examination on various European countries (Italy, Spain and Portugal) on chosen aspects such as their food waste numbers, short food chain knowledge, employment rates and such in order to answer the central question: “How can gastronomical entrepreneurs anticipate on the change …

Guest post by Lieke Wissink. Lieke is an anthropologist and philosopher who works at the Youth and Society knowledge center, University of Applied Sciences, Amsterdam. She engages in an action-research project with undocumented youths at a day shelter, and carries-out participant observation, group workshops …

Door middel van onderzoek naar de zakelijke gast binnen Postillion Hotels is de guest journey binnen het hotel vastgelegd. Op deze manier werd inzicht verkregen in de touchpoints waar verbetering valt te halen. Vervolgens is er een advies geschreven om deze touchpoints te verbeteren en de gastbeleving …

The purpose of this thesis assignment is to write a strategical advice for TSH Amsterdam City to adjust their co-living concept to enhance the guest experience of the students. Currently, the client is facing many complaints from the in-house student community. These unsolved complaints led to unsatisfied …

Om een toeristisch inspiratiepunt te kunnen openen op het DRU IP moet de guest journey in kaart worden gebracht. Hierbij is het van belang om inzicht te verkrijgen in de touch points waarop een gastvrijheidsbeleving wordt ervaren. Het moet inzichtelijk worden hoe een guest journey kan worden ingezet …

Small urban water bodies, like ponds or canals, are often assumed to cool their surroundings during hot periods, when water bodies remain cooler than air during daytime. However, during the night they may be warmer. Sufficient fetch is required for thermal effects to reach a height of 1–2 m, relevant …

Isabel Löfgren takes us to the Stockholm high-rise suburbs to show us how art projects and transnational media intermingle with the multicultural urban reality. In this book, she discusses the architecture of her project Satellitstaden, where her artistic interventions with the satellite dishes on façades …

Guest lecturer in clinical reasoning for nurses