In this study we analyze the difference in perception regarding the BPM initiative between management and employees of an operational department of the Peruvian Air Force and compared the BPM Maturity with benchmark studies. The research question is: Does differences in perception of BPM Maturity between …

In the fast-changing world of IT, relevant competencies are getting more important as these determine how successful you can function in practice. As a consequence, organizations are introducing competency frameworks like the European e-Competence Framework (e-CF, 2014) in their IT departments. However, …

From the article: Within the HU University of Applied Sciences (HU) the department HU Services (HUS) has not got enough insight in their IT Service Management processes to align them to the new Information System that is implemented to support the service management function. The problem that rises …

This paper presents a study of the relationship between business process management maturity and innovation in organizations. Data was collected with a questionnaire that was based on three theoretical models namely a BPM maturity model, and adoption of innovations model and the innovation values chain. …

Het wel of niet slagen van ICT-projecten, is mede afhankelijk van het goed definiëren van requirements. Des te beter deze requirements worden vastgesteld en afgestemd, des te hoger de kans is dat ICT-projecten daadwerkelijk opleveren wat gewenst is door de eindgebruikers en andere stakeholders. Niet-functionele …

The complexity of Information Technology (IT) is increasing; so are customer expectations. Consequently it is not easy for especially small and medium enterprises (SMEs) to keep track of all IT-developments, let alone leverage them in business operations with the aim to satisfy increasingly demanding …

All organizations collaborate with other organizations, either in a supplier/customer relationship or as business partners. Business partners try to complement each other in a way that allows both to benefit from the collaboration. In order to be able to collaborate, specific information and knowledge …