This thesis is written for Rical Cleaning products, a Dutch company that is specialized in selling cleaning products business to business. The purpose of this research is to obtain insight on the level of customer satisfaction, customer loyalty and the level of customer recommendations and how this can …

Bagels & Beans is a very popular franchise in the Netherlands with almost over 60 lunchrooms. It has a very simple and innovative concept. The managers of the five Bagels & Beans lunchrooms in The Hague where wondering why it has been a success since the beginning. The research question is: “What are …

The aim of this dissertation is to research if and how Lithuania’s LNG terminal could be a method to ensure energy security within the European Union. Lithuania’s energy position has been a very vulnerable one, and used to import 100% of its gas supply from Russia’s state monopoly Gazprom. In order to …

Since 2013, the Dutch baby care brand NAÏF successfully sells their natural-based baby care products on the Dutch market. NAÏF’s main products include shampoo, wash gel, body lotion, diaper cream, nurturing cream, bath oil and baby oil. From 2013 to 2016, NAÏF has been expanding their sales on an international …

Nowadays, the final consumer has multiple channels to choose from to buy products. Shopping can be done offline as well as online. Although, multiple stores in the middle segment, such as V&D and Blokker, are in difficulty. More and more businesses are integrating online into their offline businesses, …

People want to participate and not remain on the side-lines. Most people have good ideas for how to participate, but making those ideas a reality requires money, as well as knowledge, information and an enabling environment. There are, in fact, people amongst the lesser fortunate in society who want …

This study deals with the manner in which, Denmark and the Netherlands have implemented three European environmental objectives set out in the 2020 strategy. Additionally, it aims to provide an insight into the reasons for a successful achievement of the three objectives. These objectives concern emissions, …

This survey is about recognizing patterns in the way Small and Medium Enterprises (SMEs) organize their procurement activities. The scope of the survey is limited to the key commodities of the SME. A key commodity is defined as the purchased product or service group which is essential for realizing the …

The aeronautical industry is still under expansion in spite of the problems it is facing due to the increase in oil prices, limited capacity, and novel regulations. The expansion trends translate into problems at different locations within an airport system and are more evident when the resources to …

Stricter environmental policies, increased energy prices and depletion of resources are forcing industries to look for bio-based and low carbon footprint products. For industries, flax is interesting resource since it is light, strong, environmental friendly and renewable. From flax plant to fiber products …