In this Action planning document, the main objectives that are present from the overall KA COP4HL perspective to the local COPs are described. At the level of the local level of the COP the shared objective, which came out of the needs analysis process, are described per COP.In COP Groningen, the shared …

Facility Management encapsulates unprecedented positive forces with which any workforce in an organization can function and perform better. A right facility design is also beneficial for clients, patients, and other end users. You will be immersed in best case practices, showing organizational-spatial …

This paper utilises a methodology named “Risk SituatiOn Awareness Provision” (RiskSOAP). RiskSOAP expresses the capability of a system to meet its safety objectives by controlling its processes and communicating threats and vulnerabilities to increase the situation awareness of its end-users and support …

TYPO3 is an enterprise content management system. This project will build an integration between a marketing automation system (in this case Mautic) and TYPO3. A research was conducted in order to determine the marketing automation solution that would best fit this project. Following that, an analysis …

Reporting of research findings is often selective. This threatens the validity of the published body of knowledge if the decision to report depends on the nature of the results. The evidence derived from studies on causes and mechanisms underlying selective reporting may help to avoid or reduce reporting …

A lot of trends and developments are happening within facility management (FM). From using cleaning and caring robots till changing the workplace to a wellness destination (Sodexo, 2017; CBRE, 2017). Another trend involves around buildings, which are becoming more intelligent than their users (ISS, …

This paper proposes an amendment of the classification of safety events based on their controllability and contemplates the potential of an event to escalate into higher severity classes. It considers (1) whether the end-user had the opportunity to intervene into the course of an event, (2) the level …

Purpose This paper aims to identify antecedents that influence perceived cleanliness by consulting experts and end-users in the field of facilities management (facility service providers, clients of facility service providers and consultants). Business models were evaluated to understand why some antecedents …

The indoor climate is considered a common key concern within the FREM-field. The indoor climate is one of the most important factors for end-user satisfaction with the indoor environment, which in its turn influences job satisfaction and (perceived) productivity of office workers. One of the causes for …

The temporal dimension of acceptance is under-researched in technology acceptance research. Yet, people’s perceptions on technology use may change over time when gaining user experiences. Our 6-month home study deploying an interactive robot provides insight into the long-term use of use interactive …