This special issue includes five articles which cover a diverse range of issues related to recent advances in the design of technologies used in aged-care facilities and the built environment in general. Original item at Emerald: https://doi.org/10.1108/JET-06-2018-055

Guest Lecture

Onderzoeks- en adviesrapport over het gebruiken van communicatiekanalen voor de juiste doelgroep.

The Amba Hotel is a four-star property in the Central London with a great occupancy index, thus the Terrace restaurant deserves the same occupancy and positive appreciation from customers. This thesis project advises the client, Terrace restaurant at Amba Hotel Charing Cross, on management question …

Friday 27th October 2018 the official kick-off event unfolded at Inholland University of Applied Sciences in Delft. Participants from numerous companies and research establishments congregated to make new acquaintances and share their ideas. The dean of Inholland Delft, Gerard van Oosten, gave a welcoming …

Guest lecture for Atlas City Groningen project of Minerva Art Academy/University College Groningen.

This report provides a conducted research on different attributes of the Leisure guest segment of the Hampshire Hotel Fitland in Leiden. The expectations and performances are measured in terms of 29 different attributes by a questionnaire, based on the customer satisfaction model of Akbaba . Furthermore, …

Kasteel Oud-Poelgeest is an estate which consists of two different buildings, one of them is a castle and the other one is the coach house. It is a congress-hotel, with 15 meeting rooms and 45 hotel rooms. The director of Kasteel Oud-Poelgeest finds it really important to focus on the guest to see what …

Introduction This report presents a conducted customer satisfaction research commissioned by Holiday Inn Leiden. The contractor wanted to know whether if the expectations of the Leisure-guests relate well on the final experiences. Holiday Inn Leiden was interested to conduct a research among the group …

Het thesisproject tracht een bijdrage te leveren aan het vergroten van de sociale impact van het evenement CSI Twente. Door een evenementenbeleidsplan te schrijven waarin regionale samenwerkingen de rode draad vormen wordt getracht dit doel te bereiken. Er is onderzocht op welke wijze regionale samenwerkingsverbanden …