Business model innovation (BMI) in smart industry contexts requires tools that simultaneously provide analytical rigor for modeling multi-actor value networks and collaborative engagement for facilitating cross-organizational innovation. Current BMI tools force practitioners to choose: ontology-based …

There is a lack in researching chatbots in terms of organizational boundaries and on stakeholder perspective regarding the feelings of end users toward the interactions for corporate communications (Syvänen and Valentini in J. Commun. Manag. 24:339–362, 2020). Mainly, chatbots are being used to assist …