Background. Between 20% and 35% of registered youth players disengage from amateur football clubs within any given season, most without formally withdrawing. Volunteer coaches, who average four to six hours per week on coaching activity, identify individual player feedback as the task they most frequently …

Introduction This report is written for Personal Sports Club. This report will gain more insight into the customer satisfaction for Personal Sports Club. At this moment in time, Personal Sports Club has little to no insight in their customer satisfaction. That is why this research was needed. Background …